Privacy Policy

At Ask AI (referred to as "Ask AI"/ "We"/ "Us"/ "Our"), located at Al Wourud, Riyadh, Saudi Arabia, we are committed to providing secure and efficient padel booking and management services. Our services help players and clubs manage their padel activities across various platforms, available through our web application (the "Website").

This Privacy Policy (the "Policy") outlines how we collect, use, and protect your personal information when you use our Website and services. We value your privacy and are dedicated to safeguarding your personal data. We encourage you to read this Policy carefully before using our Website or services or creating an account. By accessing our Website or using our services, you agree to the terms outlined in this Policy. If you do not agree with these terms, please refrain from using our Website and services.

If we discover that we have inadvertently collected personal information from anyone under the age of 18 without parental or guardian consent, we will promptly delete such information. If you believe that we may have collected information from a minor without appropriate consent, please contact us at privacy@askai.sa.

This Policy is designed in accordance with applicable Saudi Arabian privacy laws and regulations. These laws require us to inform you about the collection, use, storage, disclosure, and transfer of sensitive personal data or information.

Information We Collect

When you interact with our Website, request information, or sign up for our services, we collect certain types of information from you. The information we gather can be categorized as follows:

Personal Data:

This encompasses any information that can identify you as an individual, whether on its own or in conjunction with other details. Examples of personal data we collect include:

• Your name
• Phone number
• Email address
• Social media links
• Any other identifiers and sensitive data as outlined by relevant privacy regulations

User Activity Insights:

We gather non-personal information about how you interact with our Website. This includes:

• The times and dates of your visits to our Website
• Your search history and usage patterns within the Website
• Device settings
• Your time zone, language preferences, screen resolution, and other settings
• The URL or advertisement that led you to our Website
• Technical details including your IP address, operating system, browser type, referring/exit pages, and unique device identifiers

Behavioral Information:

We monitor your interactions with our Website, collecting data about your activity across different devices using your email or social media login details. This includes tracking the services you search for, your opt-in choices, and your communication preferences.

Geolocation Information:

With your consent, we may collect information about your location when you access our Website. This could involve GPS data or location details from your device. If you prefer not to share your exact location, you can turn off location services in your device settings.

Booking and Player Information:

Our platform allows you to manage bookings, including player names, phone numbers, emails, and other relevant information, to facilitate court reservations through our Website.

Cookies and Tracking Tools:

We, along with our partners, use cookies and similar technologies like web beacons to automatically collect information about your interactions with our Website. This helps us analyze which pages and advertisements you engage with, improve your user experience, enhance our services, and deliver relevant content across your devices. Cookies enable certain features on our Website, while web beacons (tiny images or data pieces embedded in images) can track when a page is viewed and gather information about the page.

Device Details:

We collect details about the devices you use to access our Website, such as computers, phones, and other connected devices. This information includes your operating system, hardware and software versions, battery status, signal strength, available storage, browser type, and the names and types of apps or files on your device. We also collect data on device activity, such as how your device behaves, unique identifiers, and device IDs. We may also gather information from Bluetooth signals, nearby Wi-Fi access points, beacons, and cell towers. With your permission, we can access your device's GPS location and other relevant data to enhance your experience with our services.

Data from External Providers:

We may receive information about you from third-party services, such as analytics companies. If you link or sign up using a third-party social network or login service (like Facebook, Twitter, Instagram, or Google), we may collect information from those accounts, including your contact lists and your activity on our Website in connection with those services.

Utilisation of Your Information

We collect and use your information primarily to enhance, manage, and maintain the Website, ensuring you can fully benefit from its features while adhering to our Terms of Use. Your data assists us in several ways, including offering recommendations, promoting the Website, and personalising your experience.

Specifically, we may use the information gathered to:

• Organise and deliver services through the Website.
• Fulfil requests for services, provide support, and enhance Website functionality.
• Conduct internal operations such as troubleshooting, data analysis, research, and surveys.
• Communicate with you regarding changes to our services.
• Ensure quality control and improve our Website.
• Tailor your experience and enforce our terms, conditions, and policies.
• Verify your identity for access to certain features.
• Combine the information we collect or receive for the purposes mentioned above.
• Maintain security and detect any misuse, fraud, or unlawful activities on the Website.
• Understand your usage patterns, including across multiple devices.
• Provide suggestions and tailor your experience.
• Send promotional materials from ourselves or on behalf of our affiliates and trusted partners.
• Measure and understand the effectiveness of communications presented to you and others.
• Provide location-based services, including personalised content, in line with your permissions.
• Fulfil any other purposes disclosed to you at the time of information collection or with your consent.

Please be assured that we will not sell or rent your personal information to any third party, under any circumstances. However, we may share your personal information with our affiliates and business partners as necessary. We are committed to seeking your consent when required by law before processing certain types of information.

Information We Share

We are committed to safeguarding your information and do not share it with third parties except under specific circumstances, as outlined below:

• Requests from Verified Government or Administrative Bodies: We may disclose information if required by a verified administrative or government authority.
• Payment Verification: Information may be shared with our payment gateway partner to verify transactions.
• Fraud Monitoring: In the event of suspicious activity or potential fraud, we may share information with our fraud monitoring team.

In each case, we will limit the scope of disclosure to only what is necessary.

How We Store Your Data

We protect all personal details using industry-standard encryption methods. All data is stored securely and protected according to best practices for data security.

Cookie Policy

Cookies are used to enhance, secure, and personalise your experience with our Services. Specifically, we use cookies to:

• Enhance Services: Provide and improve our web-based Services, understand usage patterns, and customise your experience.
• Remember Preferences: Retain your choices, such as language preferences, to tailor our Services to your needs.
• Ensure Security: Mark your device as trusted to enhance security.

We are dedicated to maintaining your privacy and security throughout your interactions with our Services.

Business Transfers

In the event of a significant corporate event, such as the sale, merger, consolidation, or transfer of assets of our company, or in the unlikely scenario of bankruptcy, we may share all collected information as part of the transaction process. This ensures that your data is handled appropriately throughout any substantial business changes.

Email Notifications and Opt-Out

We follow a stringent "no-spam" policy. By accepting our Terms of Use and this Privacy Policy, you consent to receive relevant email communications from us. These may include administrative updates, enhancements to our products or services, newsletters, and other information tailored to your interests.

You can opt out of receiving these emails at any time. Simply follow the "unsubscribe" instructions provided in the emails. If you experience any difficulties unsubscribing, please contact us at privacy@askai.sa, and we will address your request within seven business days. Please note that replies to newsletters will not be monitored for unsubscribe requests.

Updates to This Policy

We may revise this Privacy Policy from time to time. Any changes will be reflected by updating the "Last Updated" date at the top of this Policy. We will also provide additional notices as required by law. We encourage you to review this Policy regularly to stay informed about our privacy practices.

How to Get in Touch

If you have any questions, concerns, or complaints about your personal information or our privacy practices, please contact us via:

Ask AI

Al Wourud

Riyadh, Saudi Arabia

Email: privacy@askai.sa

Phone: +966 11 205 3030

We will respond to your request as quickly as possible. This does not affect your right to contact your data protection authority or to pursue any dispute resolution as outlined in our Terms of Use.

This Policy complies with relevant data protection regulations and applicable Saudi Arabian privacy laws.